If for some reason you wish to return a product to us, you should contact us at: firstname.lastname@example.org explaining the reason you wish to return the product. We can also advise you on the best way to complete your return. You can also call us on +44 (0) 7432142910.
Our policy last 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Our return address:
109 Carrickasticken Road, Forkhill, Newry, BT35 9RL.
Please do ensure you keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received into our studio. Items lost in transit will not be treated as returned.
You will be responsible for paying for your shipping costs when an item is returned. Shipping cost are non-refundable. If you received a refund, the cost of shipping will be deducted from your refund.
Upon receipt of your return and once inspected, we will send you an email to notify you that we have received the returned item. Your refund will be processed and we will keep you updated via email. A credit will automatically be applied to your credit card or original method of payment, within a couple of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sales items can not be refunded.
Exchanges (if applicable)
We only replace items if they are damaged or defective. If you need to exchange it for the same item, please email us at email@example.com and send your item to: Evie and Fionn, 109 Carrickasticken Road, Forkhill, Newry, BT35 9RL.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 109 Carrickasticken Road, Forkhill, Newry, BT35 9RL, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you are located, the time it takes for the exchanged product to reach you, may vary.